Pain Points

Companies wishing to implement an effective reverse logistics strategy at present encounter several Pain Points such as:

• Large losses from current inefficient reverse logistics processes
• Lack of visibility to returned goods going backwards through the supply chain
• Exposure to forecasting and production risks from unexpected returns
• Decrease in customer satisfaction from frustrating returns process
• High levels of charge backs from product returns
• Traditional ERP and SCM solutions do not adequately handle reverse logistics
• High costs from poorly handled product recalls